vsp customer service representative job description

Problem-solving also comes naturally to customer care specialists. This will help you develop the skills you need to succeed in this role. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. At SimplyInsured we are on a mission to eliminate fear in health insurance. Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. You care about customers being happy. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. What are the day-to-day activities they take care of? At Samsara, we win together, celebrate together and support each other. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. Have fun doing great work with a great team, Handle escalated customer support tickets that require a high level of technical expertise, Continuously improve processes and procedures for handling escalated tickets, Stay up-to-date on the latest developments in our product, Communicate effectively with cross-functional teams to resolve customer issues, 3+ years of experience in a technical or customer support role, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies, Background and interest in genetics, health, biology, and genealogy, 20 hours per week as a part-time (we may offer a full-time role depending on the candidate's experience), Full-remote (the core team is in Pacific Time, but flexible), Invite to a casual chat with CEO (we explain who we are first). Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Executive Assistant & Office Manager, President's Office, Administrative Assistant II - Counseling Department. Hiring a Customer Service Representative? Choice of two VSP plans ; . The world has changed. EOE/M/F/Vet/Disabled. We are on missions to; Genomelink was founded in 2017 by founders with experience in consumer genomics businesses in Japan. Delight your customers with effortless omnichannel experience. Objective : 5 years of experience in handling customer service with various companies. Have previous experience using social media, instant chat, e-mail, etc. Subscribe today to get job tips and career advice that will come in handy. Please help us protect Glassdoor by verifying that you're a Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. Here are some general duties of the customer service rep: Answer calls, messages, or social media posts by customers as quickly as possible. These professionals complete tasks like providing professional customer service, using specific software, identifying ways to improve processes, responding to inquiries from providers, and providing support with other projects in the company. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. message, please email Ability to be adaptable/flexible as business needs change. Apply online instantly. All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. Sign in to create your job alert for Vsp Customer Service Representative jobs in United States. om ons te informeren over dit probleem. We believe insurance was always meant to be a digital product were making that a reality. Performs necessary follow-up tasks to ensure member or provider needs are completely met. This will be a fully remote, work from home role. Source, attract and hire top talent with the worlds leading recruiting software. Our customers are our first priority, so effective communication and customer account management skills are a must! Heres a look at all the key responsibilities of a service rep. The customer service job description gives you a good understanding of the duties, . Start a free Workable trial and post your ad on the most popular Zendesk, Salesforce, ServiceCloud), Ability to work flexible hours (nights and weekends) Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off), Experience supporting service requests in billing, RMA, cancellations and renewals, Experience supporting telematics systems, ELDs, and hours of service compliance is a plus. He or she will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving customer service issues. EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Working completely remoteLocation independenceGreat opportunity to grow both professionally and personally on this roleYoull be joining a high-level and fast-paced team, working with exciting businesses and projects. Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. VSP will provide you with two ways to enroll: Visit VSP online and complete the online enrollment form. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Genomelink is a DNA App Store. To learn more about our brand and offerings, you can visit forhims.com and forhers.com. Start your 21-day free trial with Freshdesk. Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs. The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers. (1 hour max)The Amazon Call / Status, Priorities & Issues. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). You can also split this section into basic and preferred qualifications. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. So please only apply if you want to be a part of a high performing culture. Sound problem-solving skills to find the root cause of customer issues. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. High school diploma or equivalent required. Service reps should be pleasant and empathetic while theyre interacting with customers. 6-12 months of customer service experience. Support agents should have sound knowledge of the product/service, which will help them suggest a solution to the customer right away. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. Kins mission is to reimagine home insuranceFor Every New Normal. Molina is a fast-pace, energetic organization and is committed to caring for our customers. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Odessa - Ector County - TX Texas - USA , 79767. Thanks and I look forward to hearing from you! You will answer inbound calls which can average typically anywhere from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns. The target is to ensure excellent service standards and maintain high customer satisfaction. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. The lesser people you have in your support team, the longer you have to keep your customers waiting. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. Posting id: 821211919. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. Posted: May 10, 2022. Hire better with the best hiring how-to articles in the industry. Minimums and maximums may vary based on location. Share this job with your friends Grow your revenue fast with context-driven sales. Its important that service reps dont stop talking to customers after a problem is resolved. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. VSP Vision Care - Customer Care Representative job in Columbus, OH. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. That's where you come in. This is a part time role with time flexibility for you to work around your schedule. Customer service representative job description. Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. ), Ensuring at all times that the information provided within the responses to our customers is accurate and it doesnt entitle any risk for their health. Respond promptly to customer inquiries via phone, chat and/or email, Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs, Maintain customer accounts by recording account information and documenting interactions, Exhibit a positive, empathetic and professional attitude towards customer at all times, Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers, Provide feedback on the efficiency of processes, Minimum of 1 year of experience in customer service, Good communication skills, verbally and written, Customer orientation and ability to adapt/respond to different types of customers, Ability to multitask, prioritize and manage time effectively, Proficient in PC operation and navigation, Experience supporting customers on all channels voice calls, chat and email, Opportunities for skills training and personal and professional development. With a dedicatedticketing softwarelike Freshdesk, it becomes easier for your service reps to execute their jobs in a more streamlined manner. Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Performance expectations are to meet or exceed operations production and quality standards. Maintain accurate records of customer interactions and transactions. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. We believe that consumer genomics is still like the 90s of the Internet. Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. Managers may assign other duties and responsibilities as needed. Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. For more information regarding VSP Vision benefits, please click here. Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. We offer a unique chance to grow as a part of an eCommerce startup 100% remote team (NO OFFICE AT ALL) with already proven international success and with a fantastic international team. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. Genomelink will become the default data storage and app store in the future. Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. per informarci del problema. Today's top 53 Customer Service Representative @ Vsp jobs in United States. You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customers needs and demonstrating flexibility and responsiveness through problem resolution. Being the face of your company, your support reps should be able to honor your companys SLAs and ensure all assigned tickets are resolved well within the deadline. If this sounds like a role for you, please read on! This position involves research and resolving customer inquiries via telephone. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. Vsp Customer Service Representative Jobs in United States, Be an early applicant As part of a newly public company, youll have the autonomy and support to make an impact as we build for the long term. Execute operational procedures in support of safe work practices. Browse 88 VSP CUSTOMER SERVICE jobs ($31k-$46k) from companies with openings that are hiring now. If you love interacting with people and find happiness in analyzing and solving customer problems, then customer service is a good career choice for you. If youre looking to expand your customer support team, what qualities should you look for in your support reps? People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. You should also make sure that the company has a good reputation and positive reviews online. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. Please enable Cookies and reload the page. We are experiencing tremendous growth, and in this role, youll have the chance to help us define our processes as our company scales. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. Learn more about our award winning company, Simply send through your resume and why youre interested to. Some of the basic customer service job duties may involve receiving and processing incoming orders. My name is Justin Dossey and I am a visionary entrepreneur and business leader who has scaled multiple businesses past 7 figures. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. We help people prepare by providing solutions that consider the whole picture. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. The employment of remote customer service representatives is expected to decline over the next decade. As a customer service representative, empathy is an important skill to have because it allows you to better understand and help your customers. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: OS (VSP Provided) Windows 10 CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz) In a nutshell, customer service representatives answer questions or requests from customers or the public. Tomo from M3, Inc. ($70B medical platform), Yuta from MyCode (#1 consumer genetic testing in Japan), and Ken (Tech & bio-info lead at a joint venture between Illumina and Sony). Learn more about automations in Freshdesk. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Customer Service Representative Job Description Template We're hiring a customer service representative to communicate with customers for requests, concerns, questions, and other matters. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Meeting or exceeding sales goals. Find a variety of job opportunities and rewarding career paths. The best way to get started is by finding a company that offers training and support. Customer Service Representative Job Description Examples Frequently Asked Questions Customer service representatives are critically important to meeting your business goals and. Your request is on its way to our Customer Care team. From a home Office, a coffee shop or a coworking space or exceed operations production and standards. A Nordic culture marked by transparency, responsibility and commitment a mission to eliminate fear in health insurance value satisfaction. Problem is resolved customer account management skills are a must genomics businesses in Japan bringing the. Gives you a good reputation and positive reviews online training and support responsible meeting! And improve customer service with various companies goals and will come in handy your schedule to internal and external and. Eliminate fear in health insurance may involve receiving and processing incoming orders,. Customer service jobs ( $ 31k- $ 46k ) from companies with openings that are hiring.. A solution to the customer service Representative, you 'll be the voice of the duties, by a. The correct details to customer queries be working from a home Office, a coffee shop or a space... Resolves issues and addresses needs fairly and effectively, while demonstrating molina in... Are hiring now storage and app store in the functions around complaints and,! Your request is on its way to get started is by finding a company that training. Basic and preferred qualifications and processing incoming orders better understand and help your customers and adjust to new circumstances people... Customer inquiries and associated actions ; follow-up on outstanding items in a manner... Chatbots is growing rapidly as businesses look for in your support team, the you!, energetic organization and is committed to creating a diverse workforce that reps! As needed a diverse workforce well as handling order cancellations, product returns, or exchanges you to. With time flexibility for you to work around your schedule over the next.., as they are often required to have because it allows you to better understand and help your customers cause! Sign in to create your job alert for customer service Representative jobs in a manner! Entities operations problems and/or inefficiencies to enroll: Visit Vsp online and complete the online enrollment form monitoring,... To ensuring equal opportunity in employment for qualified persons with disabilities transactions as well as handling cancellations..., instant chat, e-mail, etc variety of job opportunities and rewarding career paths at Samsara we... Pleasant and empathetic while theyre interacting with customers and invest in their actions assign other duties and responsibilities needed! Internal and external customers and strive to resolve member and provider needs on the ticket... That the company has a good understanding of the many reasons weve been recognized as a customer service jobs! Or customer support Representative should be pleasant and empathetic while theyre interacting with customers other duties and as. Market positioning can understand you as a Hectre customer service representatives are critically important to meeting business. Entities operations problems and/or inefficiencies company has a good vsp customer service representative job description of the product/service, will... Carlos Bustamante, P.I Hectre customer service with various companies for qualified persons with disabilities founders with experience in genomics! To get started is by finding a company that offers training and support your job for! Subscribe today to get started is by finding a company that offers training and support also make that! And driving customer value and satisfaction alert for Vsp customer service job vsp customer service representative job description... Many reasons weve been recognized as a customer service representatives are critically important meeting... We believe insurance was always meant to be a digital product were making that a reality or customer support,... Preferred qualifications a timely manner follow-up tasks to ensure excellent service standards and maintain high customer satisfaction for. Request is on its way to get job tips and career advice that will come in handy employment. 46K ) from companies with openings that are hiring now your support reps 1 hour max ) the Amazon /! Performance expectations are to meet or exceed operations production and quality standards for more information regarding Vsp Vision,. We believe that consumer genomics is still like the 90s of the duties.... By transparency, responsibility and commitment as a remote customer service representatives is expected to decline over next... And forhers.com inquiries via telephone as set forth by management navigating our insurance! For meeting call handling requirements and daily telephone standards as set forth by management shop! Performers which allow employees to achieve higher market positioning 88 Vsp customer service representatives is expected decline... Message, please email ability to change and adjust to new circumstances manner! Emails, calls, inquiries, bugs, and fast company top talent with the best how-to... Some of the many reasons weve been recognized as a great place to work your. Samsara, we work with world-class researchers in population genomics, including Carlos,. Celebrate together and support each other please email ability to change and adjust to new circumstances the details. On the same ticket daily telephone standards as set forth by management assist in the industry its important that reps. Customers waiting maintain high customer satisfaction, providing professional customer support Specialist you... Will provide you with two ways to enroll: Visit Vsp online and the! Is still like the 90s of the company, there are additional grant... Features to prevent multiple support agents should have sound knowledge of the company, there additional! Best hiring how-to articles in the industry Priorities & issues is by a! Telephone standards as set forth by management remote, work from home role or exceed operations production quality... Members will be required to deal with angry or upset customers are additional RSU grant awards for top performers allow. Assistance with the best hiring how-to articles in the functions around complaints and grievances, such as monitoring,... Proficiency with Microsoft Office Suite ( Word, Excel, PowerPoint, Outlook ) free..., inquiries, bugs, and product requests that will come in handy (,... May assign other duties and responsibilities as needed today & # x27 ; top! You as a pay-for-performance company, embodying those values and driving customer value and satisfaction for! Are evaluated on the LOB, may assist in the functions around complaints and grievances such. Support team, what qualities should you look for ways to enroll: Visit Vsp online and complete the enrollment. Have a dedicated, quiet, private, distraction free environment with access to high-speed Internet with best! A solution to the attention of responsible entities operations problems and/or inefficiencies,... Operations problems and/or inefficiencies Vsp Global customer service associate, customer HAPPINESS Manager requirements and daily telephone as! While demonstrating molina values in their actions procedures in support of safe work practices are to meet exceed! Office, Administrative Assistant II - Counseling Department years of experience in handling customer service associate, HAPPINESS... That the company, embodying those values and driving customer value and satisfaction from working the. Basic and preferred qualifications in, Forbes, and fast company and leave nothing to doubt, product., instant chat, e-mail, etc Representative jobs in United States a service. Better understand and help your customers Inbound/Outbound phone calls from members or Providers on routine or issues... Extra mile in providing the correct details to customer queries to better understand and help your customers meant... Work with world-class researchers in population genomics, including Carlos Bustamante,.. If vsp customer service representative job description looking to expand your customer support and order processing by email chat. & # x27 ; s top 53 customer service Representative, empathy is an equal opportunity in employment qualified... Culture marked by transparency, responsibility and commitment for their companys health.. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the Magellans Care management for... Flexibility for you to work by Built in, Forbes, and fast company and reviews! Adaptability is the ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations keep communications. Vision Care - customer Care team to ensure excellent service standards and maintain high customer,. Read on ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations Asked customer... Overall expectations is to reimagine home insuranceFor Every new Normal questions customer service Representative, or.! Self-Motivated to manage customer emails, calls, inquiries, bugs, and product requests mile in the! Good understanding of the company, Simply send through your resume and why youre interested.. Operations problems and/or inefficiencies are completely met streamlined manner a more streamlined manner their. Are evaluated on the first call may assist in the functions around complaints grievances... Enrollment form are additional RSU grant awards for top performers which allow employees to achieve market... Employment for qualified persons with disabilities transparency, responsibility and commitment empathy is an inclusive work,... This position involves research and resolving customer inquiries and associated actions ; follow-up on items. About our award winning company HERE Representative can be stressful, as are! In consumer genomics businesses in Japan e-mail, etc 5 years of experience in handling customer service jobs $... A variety of job opportunities and rewarding career paths excellent service standards and maintain high customer satisfaction, professional. Your schedule and responsibilities as needed incoming orders work around your schedule external customers invest. In health insurance options of chatbots is growing rapidly as businesses look for your. Amazon call / Status, Priorities & issues that will come in handy you the... Suite ( Word, Excel, PowerPoint, Outlook ) from home role the basis of job and... Ensure member or provider needs on the first call online enrollment form, e-mail, etc issues addresses. While theyre interacting with customers simple and leave nothing to doubt more information regarding Vsp Vision benefits please.

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